Sanctum Bed Guarantee and Warranty

Highgrove guarantee to repair or replace any part of a mattress or bed base deemed to be defective due to faulty materials or workmanship as long as the bed is within the 12 month guarantee period. The 10 year warranties only apply when a Sanctum mattress is purchased at the same time with an approved base. Bed Sets (mattress and base combined) sold with an inclusive extended warranty will be subject to a usage charge (payable prior to delivery of any replacement item).

 

Please examine your bed carefully on delivery and report any damage to the retailer where it was purchased within 48 hours.

 

 

Guarantee & Warranty Periods

All guarantee & warranty periods begin from the date of delivery. If you suspect that there may a fault with your bed, please consult the section “Caring for your Mattress”. If you still feel there may be a fault, then please contact the retailer where it was purchased in the first instance and, if necessary, they will arrange for a bed inspection.

 

 

1 Year Guarantee

A one year guarantee against faulty materials or workmanship applies to all models in the Sanctum range - unless they have been sold as clearance items or, in the case of mattress only sales, have been placed on a non – approved base that is deemed unsuitable. Any mattress deemed to be subject to faulty materials or workmanship during the first year will be repaired or replaced free of charge.

 

 

10 Year Warranty

Any mattress deemed to be subject to faulty materials or workmanship during the first year will be repaired or replaced free of charge. Should the mattress or base be deemed to have developed a manufacturing fault after the first year of ownership the faulty item will be replaced subject to the following usage charges: In year 2 – 20%, in year 3 – 30%, in year 4 – 40%, in year 5 – 50%, in year 6 – 60%, in year 7 – 70%, in year 8 – 80% and in year 9 – 90%, of the current retail price.

 

 

Terms & Conditions

The guarantees and warranties shall not apply when:

 

The product has been soiled or stained in any way.

 

The product has been damaged accidently after delivery.

 

The product has been used commercially or has been misused in any way.

 

The mattress has been bent or folded in such a way as to cause damage to spring sets.

 

 

Additional Information:

All reasonable efforts will be made to match fabrics and colours where an item is repaired or replaced, however a match cannot be guaranteed.

 

Where the repair or replacement of a bed is not possible we will offer you the opportunity to choose an alternative product. If you select a product which is more expensive than the nearest equivalent you will need to pay the difference.

 

It is the responsibility of the retailer which originally sold the items to arrange at-home product Inspections in line with the retailers own terms and conditions of sale.

 

The guarantee is non-transferable and only applies to the original purchaser. Proof of purchase may be required.

 

The guarantee only applies within our usual delivery areas within the mainland UK and Northern Ireland.

 

Your Statutory Rights are not affected.

 

Highgrove Beds will always honour your statutory rights.

Sanctum A Highgrove Beds Group Company

Headlands Road, Liversedge WF15 6QA

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Sanctum Bed Guarantee and Warranty

Highgrove guarantee to repair or replace any part of a mattress or bed base deemed to be defective due to faulty materials or workmanship as long as the bed is within the 12 month guarantee period. The 10 year warranties only apply when a Sanctum mattress is purchased at the same time with an approved base. Bed Sets (mattress and base combined) sold with

an inclusive extended warranty will be subject to a usage charge (payable prior to delivery of any replacement item).

 

Please examine your bed carefully on delivery and report any damage to the retailer where it was purchased within 48 hours.

 

 

Guarantee & Warranty Periods

All guarantee & warranty periods begin from the date of delivery. If you suspect that there may a fault with your bed, please consult the section “Caring for your Mattress”. If you still feel there may be a fault, then please contact the retailer where it was purchased in the first instance and, if necessary, they will arrange for a bed inspection.

 

 

1 Year Guarantee

A one year guarantee against faulty materials or workmanship applies to all models in the Sanctum range - unless they have been sold as clearance items or, in the case of mattress only sales, have been placed on a non – approved base that is deemed unsuitable. Any mattress deemed to be subject to faulty materials or workmanship during the first year will be repaired or replaced free of charge.

 

 

10 Year Warranty

Any mattress deemed to be subject to faulty materials or workmanship during the first year will be repaired or replaced free of charge. Should the mattress or base be deemed to have developed a manufacturing fault after the first year of ownership the faulty item will be replaced subject to the following usage charges: In year 2 – 20%, in year 3 – 30%, in year 4 – 40%, in year 5 – 50%, in year 6 – 60%, in year 7 – 70%, in year 8 – 80% and in year 9 – 90%, of the current retail price.

 

 

Terms & Conditions

The guarantees and warranties shall not apply when:

 

The product has been soiled or stained in any way.

 

The product has been damaged accidently

after delivery.

 

The product has been used commercially or has

been misused in any way.

 

The mattress has been bent or folded in such a

way as to cause damage to spring sets.

 

 

Additional Information:

All reasonable efforts will be made to match fabrics and colours where an item is repaired or replaced, however a match cannot be guaranteed.

 

Where the repair or replacement of a bed is not possible we will offer you the opportunity to choose an alternative product. If you select a product which is more expensive than the nearest equivalent you will need to pay the difference.

 

It is the responsibility of the retailer which

originally sold the items to arrange at-home product Inspections in line with the retailers own terms and conditions of sale.

 

The guarantee is non-transferable and only applies

to the original purchaser. Proof of purchase may be required.

 

The guarantee only applies within our usual delivery areas within the mainland UK and Northern Ireland.

 

Your Statutory Rights are not affected.

 

Highgrove Beds will always honour your

statutory rights.

Sanctum A Highgrove Beds Group Company

Headlands Road, Liversedge WF15 6QA

FAQs  |  Privacy  |  Cookies  |  Terms and Conditions  |  Warranty  | Careers  |  Downloads